Shipping & Delivery

Alef Shipping Policy

Welcome to Alef's Shipping Policy page. Here, we outline our shipping practices to ensure you have all the information you need for a smooth shopping experience with us. By ordering from Alef, you agree to the terms provided in this policy.

Canada-Wide Shipping

Alef proudly offers shipping across Canada, ensuring that all customers have access to our premium vaping products. Whether you're on the east coast, west coast, or anywhere in between, we've got you covered.

Free Shipping Offer

We are pleased to offer free shipping on all orders over $95. This policy is part of our commitment to providing an exceptional customer experience, making it easier and more affordable to enjoy Alef products.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details. This allows you to monitor your shipment's progress and anticipate its arrival. Please note, tracking information will be available once the package has been processed by our carrier partners.

Insurance and Coverage

For orders exceeding $100 in value, we recommend purchasing additional insurance to cover potential loss, theft, or damage during transit. Our basic insurance covers up to $100, ensuring basic protection for your items.

Local Delivery in Lower Mainland, British Columbia

For our customers in the Lower Mainland of British Columbia, Alef offers exclusive same-day delivery for orders placed before 2:00pm PST excluding weekends and holidays. This service is designed to provide fast and convenient delivery directly to your doorstep, making it easier than ever to enjoy your favorite Alef products without delay.

Special Considerations

  • Glass Items and Lithium-ion Batteries: Orders containing glass items or lithium-ion batteries may require specific handling and shipping methods to ensure their safe delivery.
  • Address Accuracy: Please ensure your shipping address is complete and accurate to prevent delays or complications with your delivery.

Delivery Timeframes

While we strive to process and ship orders promptly, delivery times may vary based on your location and current carrier delays. We appreciate your patience and understanding as we work to get your order to you as quickly as possible.

Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that changes or cancellations may not be possible once your order has been processed for shipping.

Customer Support

Should you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team. We're here to help make your Alef experience as enjoyable as possible.

Thank you for choosing Alef. We look forward to serving you!